Supporting a WFH staff isn’t easy — but it’s doable

It’s safe to say that no company in existence today that has more than a couple of employees can exist without a knowledgeable IT support person or team.

When you’re trying to run a ufabet website, create a solid technological structure, and keep things running even at the most stressful of times, if it does.

WHAT DO YOU DO FOR VOX MEDIA?

I am an IT administrator for our IT service desk team. I help manage and support the internal systems, applications, and hardware that keep the company operating.

My team’s responsibilities cover a wide range of needs to support our various networks and departments.

HOW HAS YOUR JOB CHANGED DURING THE PANDEMIC?

Our general mission has remain the same, for the most part. We definitely ship a lot more than ever, supporting our company’s current work-from-home environment and trying our best to give the same level of service as we would in the office.

Interestingly enough, it’s sometimes the small things that used to take a few minutes to do in person that have proven to be the most challenging. For example, in the old times, I could just walk over to a user’s desk and assist right away, whereas now it’s much more hands-off, talking a user through troubleshooting over Slack or Zoom.

WHAT HARDWARE TOOLS DO YOU AND YOUR COLLEAGUES USE?

Generally, everything we need to do can be done via our computers, with most of our admin work being done via software or SAAS (software as a service) apps. I work on an M1-equipped MacBook Air, and while I have a desk with a monitor and such, I’ll generally work all over my apartment, sometimes from the backyard. I do have a loud mechanical keyboard, a Keychron K2, that sits at my desk with fun lights and a lot of key travel. It’s something I probably wouldn’t have put my office neighbors through, but at home, I’ll happily type on a loud, clicky keyboard.